Privacy Policy/TOS

Privacy Policy & Terms of Service

Effective: July 2, 2025

May be updated at any time without notice, check back here for updates.

Introduction

Welcome to Tier One Gov, Inc. (“Company,” “we,” “us,” or “our”). We provide social media management and related services to government entities, municipalities, and organizations. This Privacy Policy and Terms of Service (“Policy”) describes how we collect, use, and protect your personal information when you visit www.tieronegov.com (the “Site”), communicate with us, or use our services, including text messaging via RingCentral.

By using our Site or services, you agree to this Policy.

1. Information We Collect

We may collect:

Contact Information: Name, email, phone, organization, job title, physical address.
Account & Service Information: If applicable, such as login details, preferences, records of communication.
Mobile Opt-Ins & Communication Preferences: Your consents to receive SMS or email communications.
Website Usage Data: IP addresses, browser types, device identifiers, pages visited, and similar data via cookies or pixels.
Any Other Information You Provide: Through forms, surveys, email, phone calls, or SMS.

2. How We Use Your Information

We may use your information to:

Provide our services, including managing social media and digital campaigns for our clients.
Operate, maintain, and improve our Site and services.
Communicate with you by email, phone, or SMS, consistent with your preferences and consent.
Manage mailing lists or SMS lists for our clients (such as municipalities) if engaged to do so.
Respond to inquiries and provide customer support.
Comply with legal requirements.

3. SMS & Mobile Messaging via RingCentral

By providing your mobile number and opting in, you expressly consent to receive:

“Conversational, informational, promotional, or any other types of messages from Tier One Gov, Inc. You agree to receive SMS communications consistent with such use case from us.”

To opt-out: Reply STOP.
For help: Reply HELP.
Message & data rates may apply. Messaging frequency may vary.

No mobile opt-in or text message consent will be shared with third parties or affiliates.

4. How We Share Your Information

We may share your information:

With Contractors, Subcontractors, and Employees: Who perform services for us under confidentiality obligations.
With Vendors & Service Providers: Such as RingCentral, Zoho, Google, Jotform, and other platforms that may store data internationally.
To Comply with Laws: Or respond to legal requests.
At Your Direction: If we operate mailing or SMS lists on behalf of your organization or municipality.

We do not sell or rent your personal information.
We do not share your mobile opt-in or text message consent with third parties or affiliates.

5. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

Analyze traffic and trends on our Site.
Customize content and advertising.
Improve your experience.

You may adjust your browser to reject cookies, but parts of our Site may not function properly.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data, including encryption for data in transit (SSL) and controlled access. However, no system is completely secure.

7. Children’s Privacy

Our Site and services are not directed to children under 13 or minors under 18. If we learn we have collected data from a child under 13, we will delete it promptly.

8. Your Choices & Rights

Email Marketing: Click “unsubscribe” in our emails.
SMS: Reply STOP to opt-out, HELP for help.
Access / Correct / Delete: Contact us at info@tieronegov.com.

Terms of Service

By accessing or using our Site or services, you agree that:

You are authorized to act on behalf of your organization or agency.
You will not misuse our services, interfere with our systems, or attempt unauthorized access.
Any content you provide us (e.g., logos, posts, data) is your responsibility and you grant us a limited license to use it to perform our services.
Our services are provided “as is” without warranties of any kind, express or implied.

We may update this Policy and Terms. The latest version will always be at www.tieronegov.com/PrivacyPolicy. Continued use indicates acceptance of the updated terms.

SMS Terms & Conditions

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from Tier One Gov, Inc., you may receive messages related to some of the following (provide specific examples):

Appointment reminders
Follow-up messages
Billing inquiries

Example: "Hi, we are supposed to meet later today at 4pm, let me know if this still works for you".

Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to two messages a month about your bill.

Example: "Message frequency may vary. You may receive up to 2 SMS messages per week regarding your account status."

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt in to receive SMS messages from Tier One Gov in the following ways

Verbally, during a conversation

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (insert the link)

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting "STOP."
For assistance, text "HELP" or visit our [Privacy Policy] and [Terms and Conditions] pages.
Message frequency may vary

Contact Us

For any questions or to exercise your privacy rights, please contact us:

📧 Email: info@tieronegov.com
🏢 Address: Tier One Gov, Inc
🌐 Website: www.tieronegov.com